Guarantee Policy
Warranty & Guarantee Policy
Comprehensive coverage and quality assurance for products purchased at 9livesmedicall.
1 Year Coverage
Full manufacturer warranty on technical products.
Free Replacement
Direct unit swap for verified defective items.
Fast Claims
Response within 24–48 business hours.
UK Support
Dedicated local support & UK returns.
Warranty Coverage Overview
At 9 LIVES MEDICAL LTD, we take pride in the quality and reliability of our medical products and general merchandise. All applicable products sold on 9livesmedicall.shop come with a standard 12-Month Limited Manufacturer Warranty effective from the date of delivery.
This warranty covers original defects in material, hardware components, and manufacturing workmanship under normal, intended use.
Coverage Details & Exclusions
- Factory defects in materials or assembly.
- Functional malfunction or electrical failure under proper operating conditions.
- Missing parts or damage incurred during initial transit prior to arrival.
- Accidental damage, drops, liquid spillage, or improper handling.
- Normal wear and tear from everyday use.
- Unauthorized repairs, alterations, or disassembly by third parties.
- Hygiene/consumable items once opened, unless dead-on-arrival (DOA).
How to Submit a Warranty Claim
If your item encounters a defect during the warranty period, follow these simple steps:
- Step 1: Contact Support – Email us at contact@9livesmedicall.shop with your Order ID and full name.
- Step 2: Provide Proof – Attach a brief photo or clear video demonstrating the defect or operational fault.
- Step 3: Evaluation – Our technical team will review your claim within 24–48 hours (Mon–Fri).
- Step 4: Resolution – Once approved, we will immediately arrange a direct replacement unit or dispatch replacement parts free of charge.
Merchant Information
Have questions about your product's warranty status? Get in touch with us: