Privacy Policy

How 9 LIVES MEDICAL LTD collects, uses, and safeguards your personal information.

1. Overview & Data Controller

This Privacy Policy describes how 9 LIVES MEDICAL LTD ("we", "us", or "our"), operating the website 9livesmedicall.shop ("Store"), collects, uses, and discloses your Personal Information when you visit, make a purchase, or interact with our services.

For the purpose of applicable UK data protection legislation (including the UK General Data Protection Regulation and the Data Protection Act 2018), 9 LIVES MEDICAL LTD is the Data Controller responsible for your personal data.

2. Information We Collect

When you visit or make a purchase from 9livesmedicall.shop, we collect information depending on how you interact with our Store:

• Order & Checkout Information: Full name, billing address, shipping address, contact phone number, email address, and order history.
• Payment Details:
  • PayPal: Transaction identifiers processed directly via PayPal’s secure gateway. We do not store financial credentials or passwords.
  • Cash on Delivery (COD): Name, delivery address, and contact number used strictly by courier partners to collect payment upon order delivery.
• Device & Usage Data: IP address, web browser type, time zone, cookies, search terms, and interaction metrics on our Store collected automatically to ensure technical functionality and prevent fraud.
• Customer Support Data: Information provided during email communications with our support team at contact@9livesmedicall.shop.

3. How We Use Your Personal Data

We process your personal information strictly for legitimate commercial and legal purposes, including:

• Fulfilling orders, processing payments (via PayPal or COD), and dispatching shipments across the UK within 1–2 days handling and 3–5 days transit time.
• Communicating order updates, tracking information, and customer support responses.
• Screening orders for potential risk or fraudulent transactions.
• Complying with legal, tax, accounting, and UK statutory obligations.

4. Sharing Personal Information

We share your personal information with trusted third-party service providers who assist us in operating our storefront and delivering your purchases. We never sell your data.

• Shopify: Our e-commerce platform host. You can read more about how Shopify uses your personal information here.
• Logistics & Couriers: Delivery services in the UK to transport your order and handle COD payment collections.
• Payment Gateways: PayPal to authenticate and finalize transaction payments.
• Legal Compliance: We may share information if required by UK law, regulation, search warrant, or subpoena.

5. Cookies & Tracking Technologies

We use cookies to enhance your browser experience, remember cart contents, and analyze site traffic. You can control or block cookies through your individual browser settings; however, disabling cookies may impact core store functions like adding items to your cart or checking out.

6. Your Rights Under UK GDPR

If you are a resident of the United Kingdom or European Economic Area (EEA), you possess the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data when it is no longer needed for legal or operational purposes.
• Right to Object/Restrict: Object to or restrict the processing of your data under specific conditions.

To exercise any of these rights, please contact our privacy officer at contact@9livesmedicall.shop.

7. Data Retention

When you place an order through 9livesmedicall.shop, we retain your order information for our operational records and accounting compliance unless and until you ask us to erase this information.

8. Privacy Contact Information

For questions about our privacy practices, data requests, or complaints, please contact us: